This video explains why most businesses do not actually need new software even when vendors insist they do. The creator outlines the specific conditions that justify replacing legacy systems, including failing hardware, overcustomized environments no one can maintain, rising customer compliance demands, disappearing development talent, and vendors that no longer support their products. Everything else is usually a process issue, not a technology problem. Before buying anything new, leaders should run a five-year cost comparison, evaluate switching costs, and confirm that their current system cannot meet the business needs.